Privacy Policy
Fernando Food and Drink LTD (Trading as “Kings Flavour”)
4–5 Park Lane, Sunderland, SR1 3NX
Website: www.kingsflavour.com
Email: kingsflavour@outlook.com
Phone: +44 (0)191 565 0888
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Fernando Food and Drink LTD (trading as “Kings Flavour”) collects, uses, and safeguards your personal data when you use our Food Delivery App (“the App”). We process your data in accordance with the EU General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.
1. Information We Collect
We may collect and process the following personal information when you register for an account, place an order, or interact with our services:
- Name
- Address
- Phone number
- Email address
- Payment information (e.g., credit or debit card details)
- Order history
- Location data (for delivery purposes)
Additionally, we may collect technical information such as device identifiers, IP addresses, and other details necessary for App functionality and security.
2. How We Use Your Information
Your personal information is used to:
- Process orders and provide delivery services
- Communicate with you about orders, updates, or inquiries
- Improve our App’s performance and user experience
- Send promotional messages or offers (if you have opted in)
- Prevent fraud and ensure security of our services
We do not use your data for any purpose that is incompatible with those listed above.
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers:
- With trusted vendors who assist in order fulfillment, payment processing, or customer support, and who are contractually obligated to keep your information confidential and use it only for the services we request.
- Legal Authorities:
- When required to do so by law, or if necessary to protect our rights or those of third parties.
- Business Partners:
- If you opt in to receiving offers or promotions from our affiliates or partners.
Any third-party processors or partners must comply with the EU GDPR and UK Data Protection Act 2018 when handling your data.
4. Data Security
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Despite these measures, no system or method of data transmission can be guaranteed 100% secure. We therefore cannot absolutely guarantee the security of your information, but we strive to uphold the highest levels of protection.
5. Cookies and Tracking Technologies
Our App uses cookies and similar technologies to enhance user experience and analyze usage:
- Preferences: Remember your settings and preferences.
- Performance: Help us understand how you navigate our App so we can improve functionality.
- Personalization: Provide you with relevant content and potential advertisements.
You can control the use of cookies through your device or browser settings. Disabling cookies may, however, affect some functionality of our App.
6. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Once the data is no longer needed, we will securely delete or anonymize it in accordance with applicable regulations.
7. Your Rights
Under the GDPR and UK Data Protection Act 2018, you have the right to:
- Access your personal data and request a copy of it
- Request corrections if the data we hold is inaccurate or incomplete
- Request deletion of your personal data, subject to certain conditions
- Withdraw consent to receive promotional messages (if applicable)
To exercise any of these rights, please contact us via the details provided in the “Contact Us” section below. We will respond to any valid request within one month, or as required by law.
8. Children’s Privacy
Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we may have inadvertently collected data from a child, please contact us so we can promptly delete it.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the bottom of this page. We encourage you to periodically review this Privacy Policy to stay informed about how we protect your personal information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at:
- Email: kingsflavour@outlook.com
- Phone: +44 (0)191 565 0888
- Address: 4–5 Park Lane, Sunderland, SR1 3NX
Last Updated: 10/11/2024
By using our Food Delivery App, you agree to the collection and use of your personal information in accordance with this Privacy Policy. If you do not agree, please discontinue use of our services. We are committed to safeguarding your data and ensuring compliance with all applicable data protection laws.